RETURN POLICY

RETURNS – FAULTY OR INCORRECT GOODS UPON DELIVERY

If the product is found to be faulty upon delivery, or you have received an incorrect delivery, you must notify us via email to ” info@ernestwright.co.uk ” within 14 days of receipt. The goods should then be returned for repair or replacement or refund.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the fault you have stated. If we agree with the fault, you will receive a full refund or replacement goods.

RETURNS – UNWANTED GOODS

Every customer has the right to cancel their order. Unwanted goods must be returned to us within 14 days of delivery. There is no requirement to provide a reason for cancellation.

If an order has been delivered, the goods must be returned unused and in unaltered condition. Subject to the terms outlined in this FAQ, the customer will be refunded the value of the goods within 30 days of cancellation.

Please note that delivery costs and payment processing fees are not refundable. Payment providers charge these fees directly to us and they cannot be reclaimed once a transaction has been completed. Depending on the payment method used, these costs typically range between 2% and 5% of the total order value.

The customer is responsible for the return shipping of cancelled goods.

REPAIR OR REPLACE GUARANTEE – WORKMANSHIP

If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Ernest Wright Ltd within 14 days of the fault occurring. This guarantee covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.
We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item (according to availability of products at the time).