All Ernest Wright scissors and shears are subject to quality control checks prior to sale and dispatch. Failures due to misuse, abuse or normal wear and tear are therefore not covered by this warranty. No other express warranty applies, all Ernest Wright warranties are the sole and exclusive warranty for Ernest Wright scissors and shears therefore no employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Handmade Scissors Ltd. In the event that you have a problem with your Ernest Wright scissors/shears due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our warranty policy in a timely manner.
NORMAL WEAR AND TEAR
Ernest Wright scissors and shears may experience normal wear and tear and require regular service to maintain their performance in addition to daily maintenance and care by the user. While normal wear & tear is not considered a “defect” and is not covered by the Lifetime Warranty. It is our goal to assist in returning your scissor back to its original condition.
DEFECTS IN MATERIALS OR WORKMANSHIP
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will be identified at the point of our quality control checks. When products are returned to us they are subject to a technical inspection and should be found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Scissors and shears that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective and are commonly in need of a routine service to maintain the blade edges. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.