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Ernest Wright scissors and shears may experience normal wear and tear and require regular service to maintain their performance in addition to daily maintenance and care by the user. While normal wear & tear is not considered a “defect” and is not covered by the Lifetime Warranty. It is our goal to assist in returning your scissor back to its original condition.
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will be identified at the point of our quality control checks. When products are returned to us they are subject to a technical inspection and should be found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Scissors and shears that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective and are commonly in need of a routine service to maintain the blade edges. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.