ERNEST WRIGHT, AT YOUR SERVICE

Even though we share all kinds of information on this website, you might still have a question or two. Here is where you can find answers to some frequently asked questions. If you can’t find what you need, please click here to write us an email. We will respond as soon as we can.

General FAQs

Lifetime Warranty

If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Ernest Wright within 14 days of the fault occurring. This warranty covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item.

Left- or right-handed

The arrangement of right-handed and left-handed scissors’ blades takes into account the mechanics of the hand’s grip to optimize cutting and allow the user to see what they’re cutting clearly. When you use a pair of scissors, as well as a vertical motion your hand creates a lateral squeeze, with the thumb pushing slightly away from the palm. Right-handed scissors are engineered to harness this motion to push the blades together, but when used in the left hand, the blades are pushed apart. To create the same effect, left-handed scissors are a mirror image of right-handed ones.

Stainless Steel

We use two kinds of steel: Stainless steel and Carbon steel.

Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.

Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.

Carbon Steel

We use two kinds of steel: Stainless steel and Carbon steel.

The main difference between Stainless steel and Carbon steel is, that stainless steels have much higher corrosion resistance, due to the protective chromium oxide layer that covers the steel surface after heat treatment (hardening process).
Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.

Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.

Scissors or Shears

The difference between “scissors” and “shears” lies in in the length of the blade and the design of the handles or bows. Scissors have symmetrical, equally sized finger holes and are generally under 6″ in blade length, while shears have one smaller and one larger finger hole, and are over 6″ in blade length.

Limited production

Ernest Wright is dedicated to the craft of making supreme quality, handmade scissors with a perfect performance. Due to our quality standards, the handmade nature of our products and the limited number of craftspeople who possess the skills of scissors-making, we have a relatively small production of unique scissors and shears. We have no unlimited stock.

Where we make it

Our workshop is in the city centre of Sheffield, England. You can always drop in for a visit and if we have time we can show you around and explain the processes of making handmade scissors and shears. See our contact page for the address.

Visiting our workshop

Many supporters visit the Ernest Wright workshop each year to meet some of the team and tour the premises.
We love to meet our customers, so you are always welcome to visit us in Sheffield and experience a working scissors workshop. However, as we are a very busy team, we are not always in a position to drop our work immediately when someone calls by. For the best chance of a great visit, email info@ernestwright.co.uk and we will find a suitable date.

If you can’t make it to Sheffield but you’d like to take part in a group virtual tour, we’ll be happy to arrange it.

Handmade in Sheffield

Sheffield has a long and proud history as a producer city and “the home of stainless steel”. It became famous for products with a cutting edge, which were made in the surrounding areas for a very long time. The first official reference is a tax return of Robert the Cutler, which was filed in 1297. Made In Sheffield is one of the World’s great brands, famous for its mark of origin and quality regarding the City’s manufactured products.

How many layers of materials will it cut through?

We sometimes receive this question from customers and honestly we do not have a clear answer. It all depends on the material. When you need excessive force, you’re probably overdoing it. Most people who use our products with love and dedication are not layering materials to cut through.

Measurement

When measuring scissors and shears, some people refer to the length of the blades, where others mean the total length of the pair. Since our products are handmade there may be very small differences from the stated dimensions. Our focus is on flawless performance and finishing rather than on the exact dimensions.

Drop forging

If you’ve ever seen a blacksmith beating on a piece of red hot iron with a hammer, you have seen the simplest type of forging. Blacksmiths have been doing this for centuries. But as they experimented with new techniques, they learned that complex shapes could be created by hammering metal into a die. The die contains the shape of the finished product. Nowadays either a falling hammer or a powered hammer is used to do the hammering (rather than doing it by hand), and we use dies on both sides of the piece. This, we call drop forging. The advantage of drop forging is that it improves the strength of the metal by aligning and stretching the grain structure. It makes the parts stronger and more durable.

Waiting list

If your desired model is out of stock and you wish to be notified when it becomes available again, please send an email to pam@ernestwright.co.uk specifying the model you’d like to purchase, and provide your name.

We will then add you to the waiting list for the relevant model, and will give you advance notice as soon as it is due back in stock. The product should be available to order from the moment you receive our notification email, and since you’ll be one of the first people to find out about the new batch, you will have a very good chance of securing the scissors or shears you’ve been waiting for.

Shop & Delivery FAQs

Where to buy

Our scissors and shears are mainly available via our own website. Some shops in Sheffield will have limited stock as well. As a small craft workshop we want to offer our handmade products at a reasonable price while also covering the time and care that goes into crafting, which usually means our website is the best place to buy our scissors and shears.

Worldwide delivery

Restrictions

We send scissors and shears around the world, to almost all countries. However, a number of countries and international organisations, including the United Kingdom and the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries.

Over recent years these countries have included those listed below. However, the list changes and you should check your country’s status before ordering an item.

Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Palestine, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol), Yemen and Zimbabwe.

Shipping

Pick up from workshop

We offer a free ‘pick up from the workshop’ service from our workshop in Sheffield. Once your order has been placed and you have selected to collect we will contact you via email as soon as your item is ready. We are open from 10am – 4pm Monday – Thursday. Please bring either a print out or an e-mail confirmation as proof of purchase. These orders will be kept in the workshop for up to 2 weeks. If you are unable to pick up your order within 2 weeks, please notify us and we will make arrangements for later delivery.

Delivery in the UK

We deliver with 2 working days to all UK postcodes which includes Northern Ireland, Highlands and Islands, IOM and the Channel Islands. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

Delivery in Europe

We deliver in the following European countries after we secured payment: Norway, Switzerland, Croatia, Turkey, Ukraine, Bulgaria, Cyprus, Romania, Czech Republic, Hungary, Poland, Italy, Portugal, Spain, Sweden, France, Germany, Netherlands, Belgium, Denmark, Finland, Iceland, Andorra, Austria, Gibraltar, Greece, Latvia, Liechtenstein, Luxembourg and Vatican City. Delivery will be between 5 and 7 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

Delivery in the Rest of the World

We deliver in the following countries Worldwide after we secured payment: USA & Canada, India, China, Hong Kong, Japan, Singapore, South Korea, UAE, Qatar, Saudi Arabia, Egypt, South Africa, Algeria, New Zealand, Australia, Brazil, Uruguay, Mexico. If your country is not featured in this list online orders can still be shipped out, once you have placed an order with us. We will get in touch regarding shipping costs. Alternatively, you can email us at info@ernestwright.co.uk for further information. All international orders are not duty paid and may incur additional charges once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and failure to do so can result in delays. It might be a good idea to contact your local customs office for current charges before you order. For parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred. Delivery will be between 5 and 10 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

Return Policy

Returns – Faulty or Incorrect Goods upon Delivery

If the product is found to be faulty upon delivery, or you have received an incorrect delivery, you must notify us via email to ku.oc.thgirwtsenre@ofni within 14 days of receipt. The goods should then be returned for repair or replacement or refund.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the fault you have stated. If we agree with the fault, you will receive a full refund or replacement goods.

Returns – Unwanted Goods

Every customer has the right to cancel their order. Unwanted goods must be returned to us within 14 days of delivery. There is no requirement to provide a reason for cancellation.

If an order has been delivered, the goods must be returned unused and in unaltered condition. Subject to the terms outlined in this FAQ, the customer will be refunded the full cost of the goods within 30 days of cancellation.

Please note that payment and delivery costs may not be refunded to the customer. The customer is fully responsible for return delivery of the cancelled goods . We will not refund the payment/transaction costs paid by ourselves for the customer’s order, since these are out-of-pocket costs for us and we cannot have them refunded by our payment service providers. Depending on which payment method the customer has used, the payment/transaction costs could be between 2% and 5% of the total order value.

Repair or Replace Guarantee – Workmanship
If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Handmade scissors Ltd within 14 days of the fault occurring. This guarantee covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

Payment / Currency

All prices are in GBP

Back orders

We are committed to crafting scissors and shears with perfect performance. Each pair is given all the time and care needed to ensure its quality. As a result, we don’t often have stock available to buy straightaway. Most customers will need to back-order their desired model. Once a back order is placed, the scissors or shears are usually delivered within approx. 10 weeks. This also means that products ordered after the 25th of September 2023 will not be delivered before Christmas. Not all models are currently available as back orders. If you’re interested in a model that’s listed as “Out of stock”, please email ku.oc.thgirwtsenre@ofni so that we can add you to the relevant waiting list.

Combining ‘in stock’ and ‘backordered’ products

If you place an order for an ‘in stock’ product at the same time as a ‘backordered’ product, the entire order will be sent when the ‘backordered’ product has been produced, as we do not send part orders out to save on costs and environmental impact. If you would like an ‘in stock’ product to be sent to you within the 5-day period specified on the order page, please order the ‘in stock’ product separately to any ‘backordered’ products that you also wish to purchase.

REpAir FAQs

How can I get my scissors or shears repaired?

If you find that your Ernest Wright or Kutrite brand scissors or shears need sharpening or refurbishment after several years of use, we offer a paid repair service to our valued customers. Please reach out to us, via ku.oc.thgirwtsenre@ofni and we’ll add you to our to-do list. We will contact you when it’s your turn to send in your scissors. This approach helps us to manage and maintain a fair waiting list for all our customers. Thank you for your understanding.

Can you repair scissors from other brands as well?

Regrettably, we are only able to resharpen, refurbish, or repair scissors and shears from the Ernest Wright and Kutrite brands. We do not offer these services for products manufactured by other brands.

Are there any exceptions for repairing scissors from different brands?

There is one exceptional case. If you have scissors or shears with significant emotional value, and they have been crafted using traditional methods, we are more than willing to explore the possibilities of assisting with their repair. Please reach out to us, via ku.oc.thgirwtsenre@ofni.

KUTRITE RESERVATION FAQs

Why is the Kutrite sold using a reservation system?

In short, because the model is too popular. Previously, we put the Kutrite on sale openly every time we finished crafting a new batch. We notified followers by email when the scissors went on sale, and the whole batch would sell out within a few minutes. About 100 customers were able to buy a pair each time, but another 1,000-or-so(!) people were unsuccessful. This led to frustration and disappointment.

We created the Kutrite Reservation system to make purchasing the Kutrite fairer and less stressful. It gives everyone an equal opportunity to buy a pair – regardless of how often you check your email inbox.

What happens to my reservation fee?

When your Kutrite Reservation number comes up and you purchase your pair, the value of your reservation fee is deducted from the Kutrite’s list price at checkout. Your total expenditure equates to the normal list price for the Kutrite.

If you do not purchase your reserved pair of the Kutrite within four weeks of us informing you that your number has come up, the reservation is voided and the reservation fee is used for admin costs. This ensures somebody further down the queue can enjoy the scissors. We will contact you more than once during your four-week window, to make sure you have every chance of using your Kutrite Reservation to buy the Kutrite within the allotted time.

How long does my Kutrite Reservation last?

Your Kutrite Reservation gives you a reservation number that remains valid until four weeks after we reach your number in the queue.

The duration of the wait for your number to be called will depend on how many other customers are ahead of you in the queue, and on our crafting schedule. We cannot guarantee a specific wait time for this, but customers should be prepared to wait anywhere from a few months to a few years.

Once we’ve informed you that your reservation number has been reached, the reservation number can be used to purchase your reserved pair of the Kutrite within a four-week period, after which the reservation is voided.

How will I find out when my Kutrite Reservation is ready?

We will inform you by email when your Kutrite Reservation number comes up. From then, you’ll be able to use your email address to access a special page of our website, which you can use to purchase a pair of the Kutrite immediately. In the email we send to you, we will include a link to the special webpage, plus instructions on how to make the purchase. When purchasing a Kutrite Reservation, please take care to use your correct, permanent email addres.

Can a Kutrite Reservation be gifted, returned or exchanged?

No, sorry. Your Kutrite Reservation is tied to your email address, so you cannot gift your registration number to another person. However, there’s nothing to stop you from giving the Kutrite Flat Kitchen Scissors themselves to a lucky loved one, after you’ve used your reservation number to buy a pair! Returns and exchanges are not available on Kutrite Reservations.