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Ernest Wright, at your service

Even though we share all kinds of information on this website, you still might have a question or two. Here is where you can find answers to some frequently asked questions. If you can’t find it here, please write us an email. We will respond at our earliest convenience.

General FAQs

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Lifetime Warranty

If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Ernest Wright within 14 days of the fault occurring. This warranty covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item.

Left- or Righthanded

The arrangement of right-handed and left-handed scissors’ blades takes into account the mechanics of the hand’s grip to optimize cutting and allow the user to see what they’re cutting clearly. When you use a pair of scissors, as well as a vertical motion your hand creates a lateral squeeze, with the thumb pushing slightly away from the palm. Right-handed scissors are engineered to harness this motion to push the blades together, but when used in the left hand, the blades are pushed apart. To create the same effect, left-handed scissors are a mirror image of right-handed ones.

Stainless Steel

We use two kinds of steel: Stainless steel and Carbon steel.

The main difference between Stainless steel and Carbon steel is, that stainless steels have much higher corrosion resistance, due to the protective chromium oxide layer that covers the steel surface after heat treatment (hardening process).
Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.

Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.

Carbon Steel

We use two kinds of steel: Stainless steel and Carbon steel.

The main difference between Stainless steel and Carbon steel is, that stainless steels have much higher corrosion resistance, due to the protective chromium oxide layer that covers the steel surface after heat treatment (hardening process).
Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.

Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.

Scissors or Shears

The difference between “scissors” and “shears” lies in in the length of the blade and the design of the handles or bows. Scissors have symmetrical, equally sized finger holes and are generally under 6″ in blade length, while shears have one smaller and one larger finger hole, and are over 6″ in blade length.

Limited production

Ernest Wright is dedicated to the craft of making supreme quality, handmade scissors with a perfect performance. Due to some of our staff’s age we’re only in operation for a limited number of hours per week. This also means we have a relatively small production of unique scissors and shears.

We have no unlimited stock.

Where we make it

Our workshop is in the city center of Sheffield, England. You can always drop in for a visit and if we have time we can show you around and explain the processes of making handmade scissors and shears. See our contact page for the address.

Handmade in Sheffield

Sheffield has a long and proud history as a producer city and “the home of stainless steel”. It became famous for products with a cutting edge, which were made in the surrounding areas for a very long time. The first official reference is a tax return of Robert the Cutler, which was filed in 1297. Made In Sheffield is one of the World’s great brands, famous for its mark of origin and quality regarding the City’s manufactured products.

How many layers of materials will it cut through?

We sometimes receive this question from customers and honestly we do not have a clear answer. It all depends on the material. When you need excessive force, you’re probably overdoing it. Most people who use our products with love and dedication are not layering materials to cut through.

Measurement

Sometimes people talk about the length of the blades, where others mean the total length of the pairs of scissors and shears. Since our products are handmade there are may be very small differences from the stated dimensions. Our focus is on flawless performance and finishing rather than on the exact dimensions.

Drop forging

If you’ve ever seen a blacksmith beating on a piece of red hot iron with a hammer, you have seen the simplest type of forging. Blacksmiths have been doing this for centuries. But as they experimented with new techniques, they learned that complex shapes could be created by hammering metal into a die. The die contains the shape of the finished product. Nowadays either a falling hammer or a powered hammer is used to do the hammering (rather than doing it by hand), and we use dies on both sides of the piece. This, we call drop forging. The advantage of drop forging is that it improves the strength of the metal by aligning and stretching the grain structure. It makes the parts stronger and more durable.

Shop & Delivery FAQs

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Where to buy
Our scissors and shears are mainly available via our own website and Amazon.com

 

Some shops in Sheffield will have limited stock as well. As a small craftsmen workshop we want to offer our handmade products at a reasonable price. With resellers in between the consumer, the price would be too high.

Shipping

Click & Collect

We offer a free click and collect service from our Workshop in Sheffield. Once the Click & Collect order has been placed, you can pick the goods directly. We will be open between 09:00 and 14:00 on Mondays, Tuesdays and Wednesdays.

Please bring either a print out or an e-mail confirmation as proof of purchase. Click & Collect orders will be kept in the showroom for up to 2 weeks. If you are unable to pick up your order within 2 weeks period, please notify us and we will make arrangements for later delivery.

Delivery in the UK

We deliver with 2 working days to all UK postcodes which includes Northern Ireland, Highlands and Islands, IOM and the Channel Islands.  All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

Delivery in Europe

We deliver in the following European countries after we secured payment: Norway, Switzerland, Croatia, Turkey, Ukraine, Bulgaria, Cyprus, Romania, Czech Republic, Hungary, Poland, Italy, Portugal, Spain, Sweden, France, Germany, Netherlands, Belgium, Denmark, Finland, Iceland, Andorra, Austria, Gibraltar, Greece,  Latvia, Liechtenstein, Luxembourg and Vatican City.

Delivery will be between 5 and 7 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

Delivery in the Rest of the World

We deliver in the following countries Worldwide after we secured payment: USA & Canada, India, China, Hong Kong, Japan, Singapore, South Korea, UAE, Qatar, Saudi Arabia, Egypt, South Africa, Algeria, New Zealand, Australia, Brazil, Uruguay, Mexico. If your country is not featured in this list online orders can still be shipped out, once you have placed an order with us,

We will get in touch regarding shipping costs. Alternatively, you can email us at info@handmadescissors.co.uk for further information.

All international orders are not duty paid and may incur additional charges once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and failure to do so can result in delays. It might be a good idea to contact your local customs office for current charges before you order. For parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

Delivery will be between 5 and 10 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.

    

Return Policy

 

Returns – Faulty or Incorrect Goods upon Delivery
If the product is found to be faulty upon delivery, or you have received an incorrect delivery, you must notify us via email to ” info@handmadescissors.co.uk ” within 14 days of receipt. The goods should then be returned for repair or replacement or refund.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the fault you have stated. If we agree with the fault, you will receive a full refund or replacement goods.

Returns – Unwanted Goods
You have the right to cancel your order; you do not need to state a reason for cancellation. If the goods have already been delivered they must be returned to us within 14 days of receipt. Goods must be returned unused and in the condition they were delivered in. You will be responsible for return delivery costs, but will be refunded the full cost of the products within 30 days of cancellation, according to the terms above.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postal code.

Repair or Replace Guarantee – Workmanship
If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Handmade scissors Ltd within 14 days of the fault occurring. This guarantee covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item (according to availability of products at the time).

Payment / Currency

All prices are in GBP

Pre orders
Making a handmade product will take a little more time than mass production. We hope you understand this. We won’t and never should compromise quality in spite of demand or time.

 

So what we have available is on our website listed in the stock with every item. Pre-orders are not possible. You can subscribe to our mailing list and get the latest updates about models and availability.

  ABOUT ERNEST WRIGHT 

Handmade in Sheffield

Proud of our heritage

Ernest Wright
(1880-1954)

People love the brand

Buy once, love forever

Ernest Wright
(1880-1954)

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