T: 0114 273 9977

E: enquiries@ernestwright.co.uk

Ernest Wright and Son Limited

Returns Policy

Returns - Faulty or Incorrect Goods upon Delivery

If the product is found to be faulty upon delivery, or you have received an incorrect delivery, you must notify us via e-mail to " customerservices@ernestwright.co.uk " within 7 days of receipt. The goods should then be returned for repair or replacement or refund.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the fault you have stated. If we agree with the fault, you will receive a full refund or replacement goods.

 

Returns - Unwanted Goods

You have the right to cancel your order; you do not need to state a reason for cancellation. If the goods have already been delivered they must be returned to us within 14 days of receipt. Goods must be returned unused and in the condition they were delivered in. You will be responsible for return delivery costs, but will be refunded the full cost of the products within 30 days of cancellation, according to the terms above.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode.

 

Repair or Replace Guarantee - Workmanship

If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Ernest Wright and Son Ltd within 7 days of the fault occurring. This guarantee covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note - whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.

We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

We may not be responsible for any postage and packaging charges you may incur by returning any product.

The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.

On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item (according to availability of products at the time).

© Ernest Wright and Son Limited 2015.