# Customer service

> Might there be a problem with your scissors not cutting properly? We can sharpen your scissors, re-assembling them and make adjustments also.

- **Source:** https://www.ernestwright.co.uk/customer-service/
- **Publisher:** Ernest Wright
- **Updated:** 2026-10-03

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- [Customer service](https://www.ernestwright.co.uk/customer-service/)
- [Contact](https://www.ernestwright.co.uk/contact/)
- [FAQ](https://www.ernestwright.co.uk/faq/)
- [Maintenance](https://www.ernestwright.co.uk/maintenance/)

We know it’s important that you can find the information you need about our scissors. We’re making our products for you, the customer. We believe in our handcrafted scissors, and they will accompany you for years and years.

Although we believe our products won’t let you down, there can be problems or questions concerning your pair of Ernest Wright’s. Please let us know, so we can help you to find a solution or answer.

Might there be a problem with your scissors not cutting properly? We can also sharpen your pair and re-assemble it (as sharpening the blades will necessitate some additional adjustments). This service can be found at the [maintenance/repair section](/maintenance/).

## Customer service contact form

Thank you. Your message has reached the workshop and we will reply as soon as we can.