+44 (0)1142041541
info@ernestwright.co.uk
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Even though we share all kinds of information on this website, you might still have a question or two. Here is where you can find answers to some frequently asked questions. If you can’t find what you need, please click here to write us an email. We will respond as soon as we can.
If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Ernest Wright within 14 days of the fault occurring. This warranty covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.
We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.
Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.
We may not be responsible for any postage and packaging charges you may incur by returning any product.
The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.
On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item.
We use two kinds of steel: Stainless steel and Carbon steel.
The main difference between Stainless steel and Carbon steel is, that stainless steels have much higher corrosion resistance, due to the protective chromium oxide layer that covers the steel surface after heat treatment (hardening process).
Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.
Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.
We use two kinds of steel: Stainless steel and Carbon steel.
The main difference between Stainless steel and Carbon steel is, that stainless steels have much higher corrosion resistance, due to the protective chromium oxide layer that covers the steel surface after heat treatment (hardening process).
Another difference relates to the alloying elements that form carbides. Stainless steels contain at least 10.5% by weight of chromium. The carbide particles provide the steel with significant wear resistance.
Carbon scissors and shears should be stored dry whereas Stainless steel ones are more durable in wet conditions.
The difference between “scissors” and “shears” lies in in the length of the blade and the design of the handles or bows. Scissors have symmetrical, equally sized finger holes and are generally under 6″ in blade length, while shears have one smaller and one larger finger hole, and are over 6″ in blade length.
Our workshop is in the city centre of Sheffield, England. You can always drop in for a visit and if we have time we can show you around and explain the processes of making handmade scissors and shears. See our contact page for the address.
Many supporters visit the Ernest Wright workshop each year to meet some of the team and tour the premises.
We love to meet our customers, so you are always welcome to visit us in Sheffield and experience a working scissors workshop. However, as we are a very busy team, we are not always in a position to drop our work immediately when someone calls by. For the best chance of a great visit, email info@ernestwright.co.uk and we will find a suitable date.
If you can’t make it to Sheffield but you’d like to take part in a group virtual tour, we’ll be happy to arrange it.
If you’ve ever seen a blacksmith beating on a piece of red hot iron with a hammer, you have seen the simplest type of forging. Blacksmiths have been doing this for centuries. But as they experimented with new techniques, they learned that complex shapes could be created by hammering metal into a die. The die contains the shape of the finished product. Nowadays either a falling hammer or a powered hammer is used to do the hammering (rather than doing it by hand), and we use dies on both sides of the piece. This, we call hot drop forging. The advantage of hot drop forging is that it improves the strength of the metal by aligning and stretching the grain structure. It makes the parts stronger and more durable.
If your desired model is out of stock and you wish to be notified when it becomes available again, please send an email to pam@ernestwright.co.uk specifying the model you’d like to purchase, and provide your name.
We will then add you to the waiting list for the relevant model, and will give you advance notice as soon as it is due back in stock. The product should be available to order from the moment you receive our notification email, and since you’ll be one of the first people to find out about the new batch, you will have a very good chance of securing the scissors or shears you’ve been waiting for.
We appreciate that some customers like to have items engraved, but we strongly advise against doing so to your Ernest Wright scissors or shears.
The mirror polish finish on these items is the result of much hard work. Engraving detracts from the finish, while creating an elevated risk of rusting.
For these reasons, we do not offer an engraving service. We’re confident that when you give our scissors or shears to someone (or get them as a gift to yourself), the owner will always feel the unwritten love and kindness. Sometimes, putting these things into words takes away from the deeper meaning.
All orders for European delivery include VAT, handling and import and custom duties, as reflected at the online checkout. There are no hidden fees charged by the courier or any other authority in your location within Europe. The price you see at the checkout is what you will pay. We guarantee there will be no extra costs.
How it works
We send all European orders together to a location in the Netherlands. From there, the items are collected by DHL and delivered to our customers. You will receive a DHL tracking number when your package is handed over to the courier in the Netherlands.
Tracking may take a couple of days to update after your order.
Restrictions
We send scissors and shears around the world, to almost all countries. However, a number of countries and international organisations, including the United Kingdom and the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries.
Over recent years these countries have included those listed below. However, the list changes and you should check your country’s status before ordering an item.
Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Palestine, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol), Yemen and Zimbabwe.
We offer a free ‘pick up from the workshop’ service from our workshop in Sheffield. Once your order has been placed and you have selected to collect we will contact you via email as soon as your item is ready. We are open from 10am – 4pm Monday – Thursday. Please bring either a print out or an e-mail confirmation as proof of purchase. These orders will be kept in the workshop for up to 2 weeks. If you are unable to pick up your order within 2 weeks, please notify us and we will make arrangements for later delivery.
Delivery in the UKWe deliver with 2 working days to all UK postcodes which includes Northern Ireland, Highlands and Islands, IOM and the Channel Islands. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.
Delivery in EuropeWe deliver in the following European countries after we secured payment: Norway, Switzerland, Croatia, Turkey, Ukraine, Bulgaria, Cyprus, Romania, Czech Republic, Hungary, Poland, Italy, Portugal, Spain, Sweden, France, Germany, Netherlands, Belgium, Denmark, Finland, Iceland, Andorra, Austria, Gibraltar, Greece, Latvia, Liechtenstein, Luxembourg and Vatican City. Delivery will be between 5 and 7 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.
Delivery in the Rest of the WorldWe deliver in the following countries Worldwide after we secured payment: USA & Canada, India, China, Hong Kong, Japan, Singapore, South Korea, UAE, Qatar, Saudi Arabia, Egypt, South Africa, Algeria, New Zealand, Australia, Brazil, Uruguay, Mexico. If your country is not featured in this list online orders can still be shipped out, once you have placed an order with us. We will get in touch regarding shipping costs. Alternatively, you can email us at info@ernestwright.co.uk for further information. All international orders are not duty paid and may incur additional charges once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and failure to do so can result in delays. It might be a good idea to contact your local customs office for current charges before you order. For parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred. Delivery will be between 5 and 10 working days. All products are insured and specially packaged to ensure peace of mind. You can track and trace your parcel.
Returns – Faulty or Incorrect Goods upon Delivery
If the product is found to be faulty upon delivery, or you have received an incorrect delivery, you must notify us via email to ku.oc.thgirwtsenre@ofni within 14 days of receipt. The goods should then be returned for repair or replacement or refund.
We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.
Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. We may not be responsible for any postage and packaging charges you may incur by returning any product.
The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.
On receipt of the returned goods, we will assess the product according to the fault you have stated. If we agree with the fault, you will receive a full refund or replacement goods.
Returns – Unwanted Goods
Every customer has the right to cancel their order. Unwanted goods must be returned to us within 14 days of delivery. There is no requirement to provide a reason for cancellation.
If an order has been delivered, the goods must be returned unused and in unaltered condition. Subject to the terms outlined in this FAQ, the customer will be refunded the full cost of the goods within 30 days of cancellation.
Please note that payment and delivery costs may not be refunded to the customer. The customer is fully responsible for return delivery of the cancelled goods . We will not refund the payment/transaction costs paid by ourselves for the customer’s order, since these are out-of-pocket costs for us and we cannot have them refunded by our payment service providers. Depending on which payment method the customer has used, the payment/transaction costs could be between 2% and 5% of the total order value.
Repair or Replace Guarantee – Workmanship
If the product becomes faulty throughout its reasonable lifetime due to production workmanship, you must notify Handmade scissors Ltd within 14 days of the fault occurring. This guarantee covers manufacturing faults only and does not cover wear, blunting, unreasonable use, misuse, damage, or oxidation. Please note – whilst stainless steel products will resist oxidation more than carbon steel products, they cannot be guaranteed against rusting.
We cannot accept liability for return goods damaged during transit and advise that you package and insure the products adequately to prevent this happening.
Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.
We may not be responsible for any postage and packaging charges you may incur by returning any product.
The following information should be included inside the packaging: your daytime telephone number, your order number or postcode and a detailed reason for the return.
On receipt of the returned goods, we will assess the product according to the workmanship fault you have stated. If we agree with the fault, we will repair the product free of charge, or replace it with a similar item (according to availability of products at the time).
In short, because the model is too popular. Previously, we put the Kutrite on sale openly every time we finished crafting a new batch. We notified followers by email when the scissors went on sale, and the whole batch would sell out within a few minutes. About 100 customers were able to buy a pair each time, but another 1,000-or-so(!) people were unsuccessful. This led to frustration and disappointment.
We created the Kutrite Reservation system to make purchasing the Kutrite fairer and less stressful. It gives everyone an equal opportunity to buy a pair – regardless of how often you check your email inbox.
When your Kutrite Reservation number comes up and you purchase your pair, the value of your reservation fee is deducted from the Kutrite’s list price at checkout. Your total expenditure equates to the normal list price for the Kutrite.
If you do not purchase your reserved pair of the Kutrite within four weeks of us informing you that your number has come up, the reservation is voided and the reservation fee is used for admin costs. This ensures somebody further down the queue can enjoy the scissors. We will contact you more than once during your four-week window, to make sure you have every chance of using your Kutrite Reservation to buy the Kutrite within the allotted time.
Your Kutrite Reservation gives you a reservation number that remains valid until four weeks after we reach your number in the queue.
The duration of the wait for your number to be called will depend on how many other customers are ahead of you in the queue, and on our crafting schedule. We cannot guarantee a specific wait time for this, but customers should be prepared to wait anywhere from a few months to a few years.
Once we’ve informed you that your reservation number has been reached, the reservation number can be used to purchase your reserved pair of the Kutrite within a four-week period, after which the reservation is voided.
Understanding of the correct usage
The English language is replete with words that challenge even native speakers. One common point of confusion arises with the tools we use to cut fabric, paper, and more. Should we say “scissor” or “scissors”? This article aims to clarify the proper usage and help readers understand the nuances behind these terms.
At its core, the difference between “scissor” and “scissors” lies in the concept of singular and plural nouns. In English, plural nouns refer to more than one of something, while singular nouns refer to just one. However, the word “scissors” is what’s known as a pluralia tantum, which means it is used in its plural form to refer to a single item (e.g. trousers, glasses).
When to Use “Scissors”
“Scissors” refers to the cutting instrument we are all familiar with. This term is always used in the plural form, even when referring to one pair. This usage is because “scissors” are seen as comprising two symmetrical parts that work together, similar to other tools like pliers and tongs. However, don’t be mistaken. The two symmetrical parts are not each individually referred to as a “scissor”, but rather, a blade.
Is “Scissor” Ever Correct?
While “scissors” is the correct term for the cutting tool, “scissor” can be correct in different contexts, particularly as a verb. When used as a verb, “to scissor” means to cut with scissors or to move in a way resembling the action of scissors. “Scissor” also appears in compound nouns, where it describes objects related to or functioning like scissors, but here it is typically used in the singular form.
Examples include:
In these cases, “scissor” acts as an adjective to modify another noun, and its singular form is grammatically correct.
Ernest Wright
(1880-1954)